The Admissions Department is the first point of contact for patients entering RCA’s facilities. Empathy and professionalism are key so new patients, who are just starting their recovery journey, feel comforted and reassured. Admissions works directly with the Mission Center at the King of Prussia office to obtain intake information for pre-screened, pre-authorized patients scheduled for admission in order to complete the admissions process at their respective facilities. Admissions professionals guide newly arrived patients through the full gamut of physical screening, performing Bio-Psycho-Social, Medical, & Psychiatric assessments, and entering patient health data and history into our Electronic Health Record System (Avatar) as necessary.

The Case Management Department is responsible for patient aftercare. Case Managers work directly with patients under their care, as well as alongside the clinical department. They also put together a discharge plan detailing where the patient will go after they finish their inpatient stay at RCA, follow up services, and treatments the patient will need.

The Clinical Department is responsible for implementing new programs and treatments, as well as also making sure all existing treatments are consistently meeting patient needs. They gather patient feedback and report relevant data up the chain. Clinical is also in charge of distributing printed educational materials such as workbooks, handouts, and patient assessments. Clinical consists of accredited experts in the field of addiction treatment who are expected to offer guidance and expertise to patients as well as the staff at their respective facilities. The Clinical Department also includes therapists who manage a wide profile of patient cases offering group, individual, and family counseling.

The Housekeeping Department is responsible for maintaining the cleanliness of RCA facilities. They preform day to day activities to ensure that all patient rooms and meeting spaces are maintained to RCA’s high standards.

The Human Resources Department manages a range of different functions at RCA facilities. This department is responsible for recruiting, screening, and interviewing qualified candidates. Human Resources also handles employee relations, payroll administration, benefits, and plays a strategic role in managing people and the workplace culture and environment.

The Medical Department is the highest authority when it comes to ensuring all patients are physically stable during their stay at Recovery Centers of America. Should a medical emergency ever arise, the Medical Department is on-call 24 hours a day, 7 days a week. Every patient entering an RCA facility undergoes a thorough health assessment by the Medical Department. The Medical Department determines which medication protocols are appropriate during detox, inpatient stay, and medication assisted treatment where applicable. They also offer medical insight to the facility staff whenever necessary and provide guidance during admissions of medically complicated cases. Patients with co-occurring physical ailments rely on the Medical Department for assessments and treatment planning.

The Nursing Department’s key role is maintaining physical stability and safety of all patients. Members of the Nursing Department perform regular rounds to consistently asses the physical wellbeing of monitored patients and administer medications when necessary. Nursing works under the guidance of the Medical Department.

The Quality Assurance Department ensures proper documentation occurs as required by law, as well as for internal company usage. They are also responsible for processing and responding to all incident reports originating at their home site. This department serves as Corporate’s independent oversight team, ensuring all operations comply with applicable laws, regulations, and rules such as State Regulations, Accreditors HIPAA, 42 CFR Part 2 and plays an essential role in preserving RCA’s integrity and reputation.

RCA’s Recovery Support Specialists are a very important part of the Clinical Department. Often the most common point of contact for patients, they maintain order at their respective facilities, guide patients to their scheduled groups and meetings, and ensure an efficient flow of day to day activities. They also offer one-on-one support to patients when appropriate. Recovery Support Specialists are compassionate and empathetic, they often form close bonds with RCA patients.

The Transportation Department provides patient transportation to and from RCA facilities, as well as takes patients on scheduled field trips and doctors appointments as necessary.

The Utilization Review Department acts as a liaison between our facility, our patients, and our patients’ insurance companies. They constantly communicate with insurance to advocate necessary treatments on the behalf of our patients and bill the insurance companies for patient time at the facility and services rendered. It’s their duty to make sure the care our patients need is paid for by their insurance.