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N00376 – Food Unit Lead

Full-time Position

Operations

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Position Overview: Coordinates activities of other food-service employees. Creates an enjoyable dining experience for customers, staff and visitors.

 

Specific Responsibilities:

 

  • Provides quality customer service by providing one-on-one attention to detail.
  • Oversees and participates in the preparation and service of food and beverage items in accordance with company standards for presentation, sanitation, safety and portion control.
  • Helps plan menus.
  • Ensures timely, efficient meal service; supervises serving of meals.
  • Responds to customer complaints in person at the time of the complaint and via email for electronic complaints.
  • Trains employees; assigns and coordinates work of employees to promote efficiency and excellence in food and service.
  • Determines work procedures, prepares work schedules and expedites work flow.
  • Uses proper systems for completion of required daily/weekly/monthly reports such as inventory-cash reports-production records, payroll and time- keeping.
  • Responsible for proper cash handling as established by the Food Accounting Manual (deposits – petty cash – change funds).
  • Orders food and other necessary supplies from approved sources or purveyors.
  • Directs and participates in the overall sanitation and safety of the facility and employees in accordance with company standards and government regulations.
  • Develops sanitation schedule and ensures food-service employees adhere to the schedule for cleaning of kitchen and dining area and washing of kitchen utensils and equipment.
  • Issues written and oral instructions.
  • Help select and orient employees; oversees staff training in areas of responsibility.
  • Performs other duties as assigned.

 

Education and Experience:

 

  • High School diploma or equivalent
  • 1-2 years’ experience working in a service environment preferred.
  • Previous supervisor experience required.
  • Excellent organizational skills and the ability to prioritize workload.
  • People interaction skills.

 

 

 

Competencies:

 

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a supervisor that provides satisfaction for the customer within the resources that can be made available.

 

Impact and Influence: Works effectively with others.

 

Project Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality.

 

Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

 

Technical Proficiency: Applies the technical knowledge and skills required in order to achieve the expected outputs.

 

 

Work Environment: May work in a variety of environments including hospitals, or out-patient facilities. They spend time engaging with kitchen staff, patients and members of the RCA team.

 

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is required to stand for long periods of time; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

 

Travel: None.

 

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Recovery Centers of America at Devon

235 W. Lancaster Avenue OPCO LLC, Devon, Pennsylvania 19333

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