Position Overview: Oversee day to day patient care for identified case load (across SUD service lines PHP, IOP, GOP) including providing primary and specialty group and individual services, coordination of treatment, referral and collateral contacts, treatment planning, case management and biopsychosocial assessment to ensure the patient enjoys a cohesive treatment experience where all are working together toward the same goal.

Performance Factors:

Relationships with Others: Conveys a professional attitude by demonstrating the ability to develop therapeutic and working relationships with clients, collateral contacts, and colleagues. Advanced ability to identify the needs of clients and to gain their confidence and cooperation in assisting them to obtain their goals. Has empathetic, respectful, and motivational approach and encourages clients to take responsibility for their lives.

Communication and Contact: The employee communicates effectively both verbally and in writing with clients, colleagues, and other individuals inside and outside the company while maintaining confidentiality of all client related information. Demonstrates high professional and ethical standards while working within a team environment to support all clients served.

Flexibility and Adaptability: Maintains a positive team approach and attitude towards program and client needs by demonstrating the ability to be flexible and adaptable to program and schedule changes. Employees demonstrate the ability to recognize and shift priorities and can easily welcome new company initiatives. Employee demonstrates advanced knowledge of individual and group behavior and the effective ways of working with people to produce on-going recovery, being able to utilize a variety of approaches to be effective.

Professional Development: Understands job responsibilities and adheres to policies and procedures; expands knowledge and skills necessary for job; demonstrates self-awareness of and ability to work through attitudes that negatively affect performance, including personal reactivity. Employee will prioritize time and tasks efficiently; distinguish between major and minor issues; develop logical and creative solutions to problems; and make effective decisions within the scope of their duties. Employee will also productively utilize supervision; keep supervisor informed; adequately prepare for supervision.

Specific Responsibilities:

• Maintains appointed continuous caseload by providing individual, family and group counseling, crisis intervention, as well as education and skills training (in PHP, IOP, GOP services).
• Completes biopsychosocial intake assessments and appropriately determines level of care per the ASAM Criteria both in person and virtually upon request.
• Charges and collects co-payments, self-pay or no-show fees prior to each point of service.
• Monitors oversight of client’s substance use by overseeing random drug screenings and addressing results with clients.
• Collaboratively develops and updates an individualized treatment plan with the individual that includes all identified problems, goals, and discharge planning in a SMART format.
• Defines all relevant community sources affecting care and treatment of the client (e.g. legal, family, outside providers.) and communicates with those sources to coordinate care and continued treatment.
• Updates referral sources, primary care doctor/other providers, and family members on patient progress, if/as approved by the individual in services.
• Utilizes and incorporates evidenced based practices and standardized screening tools into treatment to engage clients in services and facilitate progress in treatment.
• Maintains client medical records for compliance and quality per company and regulatory requirements
• Meets units of billing requirements for PHP (50 Units week), IOP (70 Units week), GOP (30 Units week) or a combination of the above based on census and RCA need.
• Completes at a minimum one evening/weekend shift to accommodate night programing, with increased coverage per client needs.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

• A Master’s degree in Social Work, Mental Health, Addictions, Psychology or related field.
• License to practice independently preferred (LPC, LCSW)
• Licensure required for GOP and preferred for PHP/IOP.
• At least 2-3 years of experience in a substance abuse setting serving culturally diverse populations.
• Advanced knowledge of the basic principles, philosophies, practices, and procedures involved in substance abuse treatment, including the biopsychosocial characteristics and manifestations of chemical dependency and/or mental illness.
• Ability to demonstrate competency in medical record documentation, specifically DAP group and individual notes to support utilization reviews.
• Demonstrates knowledge and ability to apply the ASAM Criteria, DSM-V, and other standard screening and treatment related tools for placement and movement along the continuum of care.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks to meet deadlines and stay organized.
• Working knowledge of State and Federal statues regarding confidentiality laws and applicable regulations and standards.
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, EHR, and PowerPoint).

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.