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E00221 – House Supervisor

Full-time Position



Position Overview:

The House Supervisor provides overall onsite supervision and management for RCA at Devon during the evening and weekend hours. The House Supervisor coordinates all patient services and insures that all departments collaborate to provide high quality seamless programming and world class customer service. During the evening and weekend hours, the House Supervisor is the primary point of contact with any outside stakeholders, first responders, referral sources and families regarding all non-routine communications and situations.


Specific Responsibilities:

 – Serves as RCA at Devon’s onsite administrator during the evening and weekend hours.

 – Insures that all facility departments work collaboratively over the course of the evening and weekends.

– Coordinates work flow and responsibilities among facility staff to assure patient treatment and program is implemented in a professional fashion according to RCA protocols and expectations.

– Guarantees that all facility staff are engaged and on task during the evening and over the weekend.

– Provides support to staff in dealing with non-compliant patients, intervenes the patients attempting to leave the facility AMA or ACA and troubleshoots any problematic family or visitation situations.

– Assures the physical plant is free of any safety issues and consistently maintains a 5 Star presentation. Coordinates and maintenance, housekeeping and dietary needs with the appropriate staff and supervisory personnel.

– Works with the admissions staff and in consultation with the Director of Admissions when necessary to make sure that all incoming patients are effectively admitted and move through the admissions process as smoothly as possible during the evening hours.

– In the absence of the Director of Admissions, is responsible for census management during the evenings and on weekends to insure occupancy goals are met daily.

– Insures a collaborative relationship with the Mission Center during the evening and weekend hours and troubleshoots any Mission Center — facility communication issues that may arise.

– Assist with patient transportation issues as needed.

– Communicates with facility leadership regarding all non-routine circumstances, potential patient challenges and human resources matters that may arise during the shift.

– This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Education and Experience:

– Bachelor’s degree in a human services field preferred but appropriate experience may be substituted.

– A minimum of five years of experience working in the field of substance abuse treatment, three of which must be in a residential setting and three years in a management role.



Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Impact and Influence: Works effectively with and through others including those whom there is no formal authority over.

Facility Management: Coordinates the diverse components of the project by balancing scope, time, cost, and quality.

Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Work Environment: May work in a variety of environments covering all parts of the facility. They spend much of their time on their feet, actively working with patients.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected


Recovery Centers of America at Devon

235 W. Lancaster Avenue OPCO LLC, Devon, Pennsylvania 19333