Recovery Centers of America at Devon
The Director of Admissions is responsible for managing the facility’s census by developing and executing strategies to maximize admissions and occupancy. This role is responsible for the leadership, training, coaching, mentoring, and performance management of the Admissions team. The Director of Admissions reports into the Vice President of the Mission Center and CEO of the facility and is a member of the Senior Leadership Team. The Director of Admissions works collaboratively with multiple stakeholders to ensure organizational targets are achieved, operational excellence is achieved, patient safety and satisfaction exceed all standards, and focuses on supporting a culture centered around patient safety and success.
- Provides leadership and guidance to the Admissions team
- Responsible for the scheduling, hiring, and retaining of qualified staff to carry out all admissions functions.
- Responsible for the performance management of the Admissions team to ensure they meet or exceed all expectations and standards.
- Assesses call/assessment management, processing times, customer service standards, referent satisfaction, product utilization, and operational efficiency.
- Collaborates with facility CEO, operations, medical, clinical, business development, marketing, and Mission Center to execute organizational and departmental strategies to drive improvement and desired outcomes.
- Follows all policies and procedures of Recovery Centers of America.
- Designs, establishes and maintains procedures and policies to ensure high bed occupancy and to control bed availability and patient traffic.
- Ensures compliance with accreditation agency requirements.
- Ensures compliance with the state requirements/guidelines.
- Attends treatment staff meetings.
- Stays current with changes in State and Federal laws and regulations in areas of insurance/third party payers. Maintains professional and technical knowledge by attending educational workshops and conferences; reviews professional publications; establishes personal networks, participates in professional societies.
- Oversee, facilitate and be responsible for effective management of admissions and/or bed management requests and/or appoint designee
Education and Experience:
- Minimum of a Bachelor’s degree plus 3 years of experience in a related field
- Ability to work as a member of a management team.
- Knowledge of State and Federal Statutes regarding patient confidentiality laws.
- Knowledge of State guidelines and accreditation agency standards.
- Knowledge and experience of all continuums of care, including admission assessment and continued stay criteria
Leads and Engages staff: Articulates a vision that inspires others. Attracts, develops, and retains talent.
Decision making: Makes good decisions based on sound understanding and evaluation on relevant information; gathers information and involved others as appropriate.
Personal Effectiveness/Credibility: Ability to promise and deliver results, build effective relationships and establish a reliable track record.
Collaboration: Clinical leaders must be able to work in collaboration with other health professionals and leaders from other disciplines.
Customer Relationship Management: Engages customers interactively using technology, marketing, and customer services with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time on their feet, actively working with patients.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected