In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. We’re working fast and hard to fulfill that promise, with over 11 facilities that offer evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year.
As a Receptionist, you’ll be an integral part of our heroic mission of helping millions of people jumpstart their recovery. In this role, you will have the opportunity to connect people with the help they need and be a part of saving lives on a daily basis.
If you’re looking for a fulfilling, life-changing job, Recovery Centers of America is the right place for you. And you’re the right candidate for us!
As a Receptionist, you will deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests and patients.
- Answering incoming phone calls into the facility
- Greets patients, loved ones, referents, and all other visitors with warmth and passion
- Assists in handling of incoming and outgoing mail
- Ordering supplies
- Scan new patient IDs and Insurance Cards
- Obtain and process patient financial responsibility
- Email Family Questionnaire email to new patient’s loved ones
- Upload family questionnaires to EMR
- Verbally explain consent forms to new patients and ensure their completion in EMR
- Monitor new patients in the admission lobby
- Complete COVID-19 screenings with new patients to ensure compliance with CDC guidelines
- Print patient identification wristbands
Education and Experience:
- High School Diploma
- Prior experience working with the public required
- Knowledge of Microsoft Office
- Knowledge of switch board operation
- Clerical and customer service skills
- Excellent writing and communication skills
- Ability to multi-task
- Adhere to strict confidentiality with focus on sensitive material, HIPAA
Listening, understanding, responding: Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.
Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.
Integrity: Upholds personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs, and abilities of individuals.
Ability to deal with difficult people: The ability to respond to difficult customer behavior with diplomacy and tact, including diffusing anger, creating rapport and influencing behavior.
Resilience: Must be able to cope with stressful and adverse situations, rebound quickly, and then learn from experience.
Work Environment: Works in a professional office setting and is sitting most of the day. Ability to work along, independently, and within a team.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Recovery Centers of America at Devon
235 W. Lancaster Avenue OPCO LLC, Devon, Pennsylvania 19333