Website Recoverycoa Admissions

1-833-RCA-JOBS  |  (1-833-722-5627)

Admissions Coordinator

Full-time Position

Admissions

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JOB DESCRIPTION

Title: Admissions Coordinator

Dept: Contact Center

Job Code

KLE

Manager: Director of Admissions

Revised: May 2021

FLSA

Exempt

 

 

Paygrade

2

 

 

NAICS

9530

NOTES: N00016, N00116

 

EEO

5

 

 

Function

OP

 

Position Overview:

As an Admissions Coordinator, you will be a part of our exciting mission of helping millions of patients jumpstart their recovery. The Admissions Coordinator is responsible for delivering a world class patient experience along with assessing and admitting our patients safely and expeditiously into any of our treatment centers and/or levels of care. The Admissions Coordinator will work under the leadership of the Director of Admissions at RCA’s inpatient facility and will facilitate and evaluate therapeutic, medical, and financial arrangements of patients and their families seeking treatment for a substance use disorder.

 

Specific Responsibilities:

  • Provides telephone and in person assessments and initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care and maintains communication with referral sources, families, patients and unit staff.
  • Ensures all assessed patients are placed into RCA’s continuum of care.
  • Greets all patients, families, and referents upon arrival and ensures they understand what to expect from treatment including any risks or warning signs related to patient potentially wanting to leave treatment prior to clinical recommendation.
  • Ensures all consents and financial paperwork are fully completed (signed) and explained to all new patients.
  • Communicates with friends, family members, and referents present during patient admission and obtains relevant collateral information from patient’s support system along with notifying the support system of our patients safer and successful admission.
  • Provides new admission report to unit staff, including recovery support staff and nursing.
  • Assists counselors and other senior program staff in crisis intervention as needed.

 

Education and Experience:

  • Associate degree or higher in psychology or related field or valid nursing license (LPN/RN); or related experience
  • Minimum of 2 years’ experience working in admissions in a substance abuse services
  • Knowledge of ASAM criteria for Level of Care (3.7 and 3.5)
  • Knowledge of HIPAA policies and procedures
  • Proficient with Microsoft Office.
  • Strong communication and negotiation skills.
 

 

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Open Position

 

 

3-11:30pm

3-11:30pm

3-11:30pm

3-11:30pm

3-11:30pm

 

Competencies:

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.

 

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

 

Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.

 

Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.

 

Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time actively working with patients.

 

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

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Recovery Centers of America at Devon

235 W. Lancaster Avenue OPCO LLC, Devon, Pennsylvania 19333

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